Process-U

Digitalization in a still human age.

LAST UPDATED: MARCH 14, 2023

Do you know how much time, space, and energy your organization can save with the right software?

Maybe you do. In this digital world, the ROI of software implementation can point to such a promising future. However, how often are we aware of how much the human factor still affects the final benefits of the implementation? No matter how much software, apps, or robots you use, the human factor is always there. So, what must you do to ensure new software brings the promised benefit?

1. Figure out your process BEFORE adding new software

Otherwise, you might be automating the inefficiency – and you suddenly have a out of control robot creating even more mess. And if you think “all your processes are clear,” remember to check if you have any processes for the lack of processes. You definitely do not want to automate those.

2. Focus on fit-for-purpose

Maybe the software is super cool and can do thousands of things. The question is – are they really what you need? Are the extra fields adding value, or will your team be exhausted from updating them?

3. Remember that people don't like to change what they are doing

Even those who are asking you for a solution will have some resistance to the change and the time comes. This is normal; it is human. We have habits, and they are difficult to break. Don’t let your excitement over the new tool make you forget that.

4. Consider the people factor when defining your timeline

We might feel tempted to consider just the numbers: how many functionalities will be developed, and scripts will be tested. Consider the extra time needed for getting buy-in, training, explaining it over and over again, creating new manuals, etc. To go live is not just clicking the “on” button, there is also the adaptation time.

5. Focus on Culture and People during the change

Involve the team, have extra training, map the different impacts the change will have on people. Change management is not just communication – it is coaching, training, supporting, and going through the change together. It is not a “nice to have”, but a sine-qua-non in any change.

6. Be open to new software, but also value what you already have and celebrate it

This might sound like wanting to get outdated, but it is not. Every day, there is new software that will be different or better than the previous one you just worked hard on implementing. So be careful about making a new change just because the design is more appealing. Save your and the team’s energy and capacity for change for what brings real benefit.
Remember, as long as there are people in the corporations, we are in a human era, and this must be our focus.

Laila Stancioff, Process-U Executive Director

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